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Delivery & Returns
DELIVERY (PURCHASED PRODUCTS ONLY)
Purchased Products will be delivered to the delivery address you specify in your order. Except in the case of Photography Products, delivery will normally be between one and seven days of despatch, depending upon the method of despatch you choose and the delivery address, but in any event delivery will be within 30 days of despatch. We will only despatch when all items of the order have become available in stock, including any non-stock item which has to be ordered in, and therefore the delivery time will depend on when the last item comes into stock.
Products comprised within the same order cannot be delivered to different addresses. Orders cannot always be delivered to PO Box or similar addresses.
Deliveries are made by royal mail or courier and take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8am and 6pm. It is not always possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.
It would be helpful if you would provide an address where someone will be in during the working day (for example, a work address). We are not responsible for any delay in delivery caused by the unavailability of someone to take personal delivery of an order that needs to be signed for. It is your responsibility to contact the post office or relevant courier company as applicable to arrange the collection or delivery of Products that could not be delivered because you were not in.
Products ordered will be at your risk from the time of delivery. Ownership of purchased Products will also pass to you on delivery, provided we have received full payment of all sums due in respect of the Products, including delivery charges.
DELIVERY OUTSIDE THE UNITED KINGDOM
We can accept orders for delivery to most overseas addresses. The currently available countries you may select from are shown in the on-screen drop down before you place your order.
If you order Products for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. All orders delivered outside the European Union are despatched on a 'delivered duty unpaid' basis. This means that any local charges incurred must be met by the recipient of the Products. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please note that orders placed on the Site are not subject to the VAT Retail Export Scheme.
RETURNS (PURCHASED PRODUCTS ONLY)
If you cancel your order within the Cooling-off period, you must return the Products to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled in accordance with our Refunds policy.
You should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by a form of certified mail, to the following address:
Ede & Ravenscroft Web Sales
Unit A Denny End Industrial Centre
We advise that you take out enough postal/carriage insurance to cover the value of the contents. If you are returning Products to us from outside the European Union, you should check with your local customs office to ensure that they are not subject to further import duties and taxes when they arrive back in the United Kingdom.
Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us.
Please refer to the Cooling-off period for your rights of cancellation.
If you cancel your order within the Cooling-off period, we will refund the price paid (subject to any deduction we are entitled to make due to your use of or damage to the Products). If you received any promotional or other discount when you paid, the refund will only cover the amount you actually paid.
If the Products have been despatched to you, the refund will include the cost of standard delivery, but we will not refund your cost of returning the Products to us. The refund will be less any amount we are entitled to deduct in accordance with our Returns policy.
We will process the refund due to you as soon as possible and, if the Products have been despatched to you, then in any event within 14 days after the day on which we receive the Products back or, if earlier, the day on which we receive evidence that you have returned the Products to our Returns address.
We will refund any money using the same method originally used by you to pay. If we are unable to put the refund through on this card for any reason, we will contact you on the email address supplied by you to discuss alternative arrangements.
If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged, defective or faulty, you should Contact us as soon as possible, giving us your name, address and order reference and details of the problem.
Please note that, in accordance with the accepted practices of all professional photographers and photographic laboratories, objections in relation to any photographic Products of reasonable quality will not be accepted. We cannot be responsible for individual tastes or expectations. You should bear in mind that photographic prints will, over time, fade. This is particularly true if they are left in bright sunlight and/or are not behind glass. We cannot accept any responsibility for this gradual image deterioration.
Nothing in this section affects your legal rights.
Nothing in these Terms of Supply shall limit or exclude our liability to you:
•for death or personal injury caused by our negligence;
•for fraudulent misrepresentation;
•for breach of any statutorily-implied term as to ownership of the Products;
•under Part I of the Consumer Protection Act 1987; or
•for any other liability that may not, under English law, be limited or excluded.
Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer shall not exceed the price payable for the purchase or hire of the relevant Products (as the case may be) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
GENERAL, LAW AND DISPUTES
1. You may not transfer or assign any or all of your rights or obligations under these Terms of Supply.
2. All notices given by you to us must be given in writing to the address set out at the end of these Terms of Supply. We may give notice to you at either the email or postal address you provide to us when placing an order.
3. If we fail to enforce any of our rights, that does not result in a waiver of that right.
The European Online Dispute Resolution platform provides information about alternative dispute resolution which may be of interest.
If any provision of these Terms of Supply is found to be unenforceable, all other provisions shall remain unaffected.
These Terms of Supply may not be varied except with our express written consent.
These Terms of Supply and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any order. Each contract relating to an order will be deemed to have been concluded in the United Kingdom. We are required by law to advise you that contracts may be concluded in the English language only and that no public filing requirements apply.
These Terms of Supply shall be governed by English law, and you agree that any dispute between you and us regarding them or any order will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.