Your university or college will set aside a special area. Details are usually outlined in the information given to you about ceremony arrangements. The studios will be well signposted on the day. We will make sure there are signs from the gowning hall.

We start taking pictures as soon as the gown collection area is open and we generally finish about an hour after the last ceremony of the day. If in doubt, please check with our staff on the sales desk.

Where available, we recommend you pre-book your photography sitting time through our website. If you do not have a photography booking, then please arrive early on the day, since you may be able to have your photos taken as soon as you collect your academic dress. It's always worth speaking to our photography team to see if there are free sitting times available.

We will do all we can to accommodate your requirements. Pre-order your photographs if possible. On the day of your ceremony, speak to one of our staff who will be happy to assist and advise you.

Your photographs will be sent to you by post around six to eight weeks after your ceremony.

Yes. Please visit the link in the email you were sent to view your images and go via the New Order route.

In order to place your order online you will need to enter the date of your graduation.

Please fill out our contact form and a member of our team will be in touch.

Usually photographs can be pre-ordered up to seven working days before the ceremony, but pre-orders may close sooner. The ceremony will then be closed online but you can still order on the day.

You should have received a confirmation email which you will need to take to your ceremony. If you don’t receive this please contact us via our contact form .

At the time of placing your order on our website, each pack will be displayed and described in detail.

It's not possible to split our standard packs but you can create your own unique pack using the 'Build a Customised Photography Pack' category.

You can order online using any Visa/MasterCard or credit/debit card. On the day you can also pay by cash, credit or debit card.

Award presentation photographs for most institutions will only be available in our online gallery after the ceremony. Orders for these cannot be taken before the ceremony.

Subject to cooling off terms, you can cancel or amend your order by accessing the My Account icon in the header of our website. Select 'View/Edit' against the relevant order to start the process. It's also possible to transfer your order to a future ceremony. Please call or email customer services if you wish to do this.

This is most likely due to the photo proofing period having expired and the order being sent over to our editing team to choose the best image for you. If you still wish to select your image(s) please fill out the contact form below and we will do our best to help arrange this but it might not always be possible.

If no images appear when you try to assign images to your order, please contact us via the contact form .

You will be sent a link via email between 24 & 48 hours after your event. This link will take you to our photography ordering portal where you can select the image for each product you have ordered. If you have not received an email with a link within 72 hours of your event taking place please fill out the contact form below.

If you have received a damaged item please package the item and send it back with a letter confirming your details, and whether you would like a replacement or a refund to:

Ede & Ravenscroft Ltd
Unit A, Denny Industrial Centre
Waterbeach, Cambridge
CB25 9QD
United Kingdom

We recommend you use registered post to return the item to us.

If you have received an order with a missing item please fill out the contact form .

Our Standard Sitting Fee is applied when your photography order is below the minimum threshold. Increasing the order value above the minimum threshold when you select your photos will remove the Standard Sitting Fee from your order total. Our Extended Sitting Fee is an option to book more time in the studio or to allow for larger family shots to be taken and is non-refundable.

You can log into your account via the My Account icon which can be found next to the shopping basket icon on our website. If login fails, try these steps before contacting us:

- Try resetting your password
- Make sure that you are using the email address you used when you set up your account or placed your order. If you no longer have access to that email please fill out the contact form and let us know both your previous email address and your current email address.