By appointment to H.M Queen Elizabeth II Robe Makers & Tailors. By appointment to H.R.H. The Duke of Edinburgh Robe Makers. By appointment to H.R.H. The Prince of Wales Robe Makers.

Your Photo Shoot

Q:

Where are the studios located?

A:

Your university or college will set aside a special area. Details are usually outlined in the information given to you about ceremony arrangements. The studios will be well signposted on the day. We will make sure there are signs from the gowning hall.

Q:

What time are the studios open?

A:

We start taking pictures as soon as the gown collection area is open and we generally finish about an hour after the last ceremony of the day. If in doubt, please check with our staff on the sales desk.

Q:

Do I have to book a time?

A:

Where available, we recommend you pre-book your photography sitting time through our website. If you do not have a photography booking, then please arrive early on the day, since you may be able to have your photos taken as soon as you collect your academic dress. It's always worth speaking to our photography team to see if there are free sitting times available.

Q:

A member of my family is disabled/cannot stand for long periods, can this be accommodated?

A:

We will do all we can to accommodate your requirements. Pre-order your photographs if possible. On the day of your ceremony, speak to one of our staff who will be happy to assist and advise you.

Delivery

Q:

How long will my photographs take to arrive?

A:

Your photographs will be sent to you by post four to six weeks after your ceremony.

Q:

If I need more photographs later on, can I still order them?

A:

Yes. A re-order form is enclosed with your photography pack, or please email photography@edeandravenscroft.com, or call +44 (0) 370 2421170.

Placing Your Order

Q:

Do you need to know the date of my graduation?

A:

In order to place your order online you will need to enter the date of your graduation.

Q:

I have lost my receipt, what should I do?

A:

Please contact our customer services team on +44 (0) 370 2421170 who will issue you with a new receipt.

Q:

How soon before my ceremony can I pre-order my photographs ?

A:

Usually photographs can be pre-ordered up to three working days before the ceremony. The ceremony will then be closed online but you can still order on the day.

Q:

What if I have not heard from you after I have placed my order?

A:

You should have received a confirmation email which you will need to take to your ceremony. If you don’t receive this please contact our customer services team at photography@edeandravenscroft.com.

Q:

What do I receive in the packs?

A:

At the time of placing your order on our website, each pack will be displayed and described in detail.

Q:

Can I split the packs?

A:

It's not possible to split our standard packs but you can create your own unique pack using the 'Build a Customised Photography Pack' category.

Q:

How can I pay?

A:

You can order online using any Visa/MasterCard or credit/debit card. On the day you can also pay by cash, credit or debit card.

Q:

Do I have to order the award presentation photograph before the ceremony?

A:

Award presentation photographs for most institutions will only be available in our online gallery after the ceremony. Orders for these cannot be taken before the ceremony.

Q:

How do I cancel my order?

A:

Subject to cooling off terms, you can cancel or amend your order by accessing the My Account icon in the header of our website. Select 'View/Edit' against the relevant order to start the process. It's also possible to transfer your order to a future ceremony. Please call or email customer services if you wish to do this.

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