You should measure from the top of your head to the ground, either in metres and centimetres or feet and inches. When measuring your height, please do not wear any heeled footwear.

You should measure one inch (25mm) above your eyebrows and then measure all the way round your head with a fabric tape measure.

By supplying us with the university that you attended, the name of the award that you studied for, the faculty that you studied under, and the year that you graduated, we will know the correct outfit to supply you with.

It is important to remember that from the elbow down your arm will be visible against the gown, particularly if you're wearing a long-sleeved shirt, so you may want to wear a jacket or long sleeves underneath your robe. Although most gowns and hoods now have velcro, it's still a good idea to wear something with a buttoned front as it will help the hood neckband to sit better.

No unfortunately this is not possible. However guidance on how to take your measurements is given on the website.

We normally require at least ten working days to supply the requested outfit.

The private hire period is a week, before you need to send the outfit back to us.

If you need to extend the hire period please contact us directly via email - private.hire@edeandravenscroft.com

Unfortunately it is not possible to take privately hired outfits out of the United Kingdom. To arrange to take an outfit outside of the UK please contact our export department. export@edeandravenscroft.com

Unfortunately it is not possible to purchase the hire outfit. If you would like to purchase an outfit please contact us at customerservices@edeandravenscroft.com

Our Private Hire Service may be closed in busy graduation ceremony periods.

If you are academic staff at an institution and require an outfit please contact privatehire@edeandravenscroft.com.

The outfit will be sent to the address you specified.

The outfit will be delivered by a courier company.

Delivered to the UK mainland the following working day after despatch. Please note that locations off the UK mainland or remote locations may take longer, for more information please contact us.

The outfit could be delivered between 7am and 7pm. The courier company will send an update on delivery status.

When the outfit has been despatched you will receive an email providing you with a tracking number which you can then use to track the progress of the parcel.

Our couriers deliver on both Saturday and Sunday's on the mainland (some restrictions apply in offshore areas).

The courier companynormally requires someone to be available to sign for the parcel, if not they will take the parcel to a local drop-off point for you to collect within 5 days.

Private Hire orders will be delivered on or before the preferred delivery date and you should receive an order dispatch notification 1-2 days before delivery. If you have not received your order dispatch email please fill out our contact form .

Please fill out our contact form as soon as possible if this has occurred.

We would ask that you don't attempt to clean the outfit before returning it as we will do this once it has been returned.

Please return the outfit via a local courier pick up location using the prepaid postage bag. Please refer to our courier's website for details.

We would advise against this, as the return bag won't be prepaid and you will need to pay an additional charge.

By leaving the 'Do Not Remove' ticket inside the gown we are able to confirm who has returned the outift.

Unfortunately it is not possible to return the outfit to a store. You can return your outfit to the gown collection point at the ceremony or return by post in the bag provided to the address as stated in the back of your gown.