You should measure from the top of your head to the ground, either in metres and centimetres or feet and inches. When measuring your height, please do not wear any heeled footwear.

"Full outfit" means all the items required for the award you are receiving: this is usually a gown, hood and hat but it does depend on your institution. You will be advised of your ceremony dress code when placing your order.

Our ceremony staff will help robe you once you have collected your academic dress. As experts in academic dress, they will ensure you look your best for the occasion.

If you have received a damaged item please package the item and send it back with a letter confirming your details, and whether you would like a replacement or a refund to:

Ede & Ravenscroft Ltd
Unit A, Denny Industrial Centre
Waterbeach, Cambridge
CB25 9QD
United Kingdom

We recommend you use registered post to return the item to us.

If you have received an order with a missing item please fill out the contact form .

Please sign up to our stock notification to be informed when the item is back in stock. This service will provide an immediate notification when stock is available again.

This will depend on what you have ordered. The dispatch time is displayed in your shopping bag and in Confirmation Email.

Your university or college will set aside a special area. Details are usually outlined in the information given to you about ceremony arrangements or can be confirmed with your registry.

It is important to remember that from the elbow down your arm will be visible against the gown, particularly if you're wearing a long-sleeved shirt, so you may want to wear a jacket or long sleeves underneath your robe. Although most gowns and hoods now have velcro, it's still a good idea to wear something with a buttoned front as it will help the hood neckband to sit better.

The style and colour of your academic dress will depend on your institution. The colour of your academic dress will be shown when you are placing your order.

If you are required to wear a hat as part of your academic dress you will be made aware of this as you place your order. Please remember to style your hair to accommodate this.

If you have special requests, such as support due to a disability, or a preference concerning the gender of the member of staff helping you with your robe, please let us know on the day.

No. Hire orders will be delivered direct to your graduation ceremony. All purchased orders will be delivered to your specified delivery address.

Details will be given to you by your university or college. However, staff from Ede & Ravenscroft will normally be available to robe you at least two hours before your ceremony.

The hire fee is usually for the ceremony day or evening. This enables you to wear the outfit for your graduation ceremony and have private and official photos taken. If you opt for “extra hire time” then you can take the robes away and keep them for seven days, and return them to us in the postage paid bag provided. Instructions regarding the use of this bag are listed inside it. We recommend you obtain proof of postage. You are not allowed to take your outfit out of the United Kingdom.

Unfortunately it is not possible to return the outfit to a store. You can return your outfit to the gown collection point at the ceremony or return by post in the bag provided to the address as stated in the back of your gown.

No unfortunately this is not possible. However guidance on how to take your measurements is given on the website.

You can cancel or amend your order by going to the My Account section in the header of our website. Once you have logged in you will see your previous orders. Click on the order you wish to cancel or amend by selecting 'View/Edit'. You will then see the 'Amend/Cancel' button to start the process of amending or cancelling your order.