By appointment to H.M Queen Elizabeth II Robe Makers & Tailors. By appointment to H.R.H. The Duke of Edinburgh Robe Makers. By appointment to H.R.H. The Prince of Wales Robe Makers.

About your graduation outfit

Q:

How do I measure my height?

A:

You should measure from the top of your head to the ground, either in metres and centimetres or feet and inches. When measuring your height, please do not wear any heeled footwear.

Q:

What does "full outfit" mean?

A:

"Full outfit" means all the items required for the award you are receiving: this is usually a gown, hood and hat but it does depend on your institution. You will be advised of your ceremony dress code when placing your order.

Q:

How will I know how to wear the outfit?

A:

Our ceremony staff will help robe you once you have collected your academic dress. As experts in academic dress, they will ensure you look your best for the occasion.

Delivery, Collections & Returns

Q:

When will my purchased outfit arrive?

A:

This will depend on what you have ordered. The dispatch time is displayed in your shopping bag and in Confirmation Email.

Q:

Where do I collect my hire outfit?

A:

Your university or college will set aside a special area. Details are usually outlined in the information given to you about ceremony arrangements or can be confirmed with your registry.

Q:

What should I wear under my robe?

A:

It is important to remember that from the elbow down your arm will be visible against the gown, particularly if you're wearing a long-sleeved shirt, so you may want to wear a jacket or long sleeves underneath your robe. Although most gowns and hoods now have velcro, it's still a good idea to wear something with a buttoned front as it will help the hood neckband to sit better.

Q:

What will my gown look like?

A:

The style and colour of your academic dress will depend on your institution. The colour of your academic dress will be shown when you are placing your order.

Q:

Will I be wearing a hat?

A:

If you are required to wear a hat as part of your academic dress you will be made aware of this as you place your order. Please remember to style your hair to accommodate this.

Q:

What should I do if I have special dressing requests?

A:

If you have special requests, such as support due to a disability, or a preference concerning the gender of the member of staff helping you with your robe, please let us know on the day.

Q:

Will I receive my purchased accessories with my hire outfit?

A:

No. Hire orders will be delivered direct to your graduation ceremony. All purchased orders will be delivered to your specified delivery address.

Q:

When can I collect my hire outfit?

A:

Details will be given to you by your university or college. However, staff from Ede & Ravenscroft will normally be available to robe you at least two hours before your ceremony.

Q:

What does “extra hire time” mean?

A:

The hire fee is usually for the ceremony day or evening. This enables you to wear the outfit for your graduation ceremony and have private and official photos taken. If you opt for “extra hire time” then you can take the robes away and keep them for seven days, and return them to us in the postage paid bag provided. Instructions regarding the use of this bag are listed inside it. We recommend you obtain proof of postage. You are not allowed to take your outfit out of the United Kingdom.

Q:

Can I return my outfit to my nearest Ede and Ravenscroft store?

A:

Unfortunately it is not possible to return the outfit to a store. You can return your outfit to the gown collection point at the ceremony or return by post in the bag provided to the address as stated in the back of your gown.

Q:

Can I have my measurements taken in an Ede & Ravenscroft shop?

A:

No unfortunately this is not possible. However guidance on how to take your measurements is given on the website.

Q:

How do I amend or cancel my order?

A:

You can cancel or amend your order by going to the My Account section in the header of our website. Once you have logged in you will see your previous orders. Click on the order you wish to cancel or amend by selecting 'View/Edit'. You will then see the 'Amend/Cancel' button to start the process of amending or cancelling your order.

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