Please select your jurisdiction from the list below
Your Photo Shoot
Where are the studios located?
Your university or college will set aside a special area. Details are usually outlined in the information given to you about ceremony arrangements. The studios will be well signposted on the day. We will make sure there are signs from the gowning hall.
What time are the studios open?
We start taking pictures as soon as the gown collection area is open and we generally finish about an hour after the last ceremony of the day. If in doubt, please check with our staff on the sales desk.
Do I have to book a time?
Where available, we recommend you pre-book your photography sitting time through our website. If you do not have a photography booking, then please arrive early on the day, since you may be able to have your photos taken as soon as you collect your academic dress. It's always worth speaking to our photography team to see if there are free sitting times available.
A member of my family is disabled/cannot stand for long periods, can this be accommodated?
We will do all we can to accommodate your requirements. Pre-order your photographs if possible. On the day of your ceremony, speak to one of our staff who will be happy to assist and advise you.
How long will my photographs take to arrive?
Your photographs will be sent to you by post around six to eight weeks after your ceremony.
If I need more photographs later on, can I still order them?
Yes. Please visit the link in the email you were sent to view your images and go via the New Order route.
Placing Your Order (Before Your Event)
Do you need to know the date of my graduation?
In order to place your order online you will need to enter the date of your graduation.
I have lost my receipt, what should I do?
Please fill out our contact form and a member of our team will be in touch.
How soon before my ceremony can I pre-order my photographs ?
Usually photographs can be pre-ordered up to seven working days before the ceremony, but pre-orders may close sooner. The ceremony will then be closed online but you can still order on the day.
What if I have not heard from you after I have placed my order?
You should have received a confirmation email which you will need to take to your ceremony. If you don’t receive this please contact us via our contact form .
What do I receive in the packs?
At the time of placing your order on our website, each pack will be displayed and described in detail.
Can I split the packs?
It's not possible to split our standard packs but you can create your own unique pack using the 'Build a Customised Photography Pack' category.
How can I pay?
You can order online using any Visa/MasterCard or credit/debit card. On the day you can also pay by cash, credit or debit card.
Do I have to order the award presentation photograph before the ceremony?
Award presentation photographs for most institutions will only be available in our online gallery after the ceremony. Orders for these cannot be taken before the ceremony.
How do I cancel my order?
Subject to cooling off terms, you can cancel or amend your order by accessing the My Account icon in the header of our website. Select 'View/Edit' against the relevant order to start the process. It's also possible to transfer your order to a future ceremony. Please call or email customer services if you wish to do this.
Confirming Your Order (After Your Event)
I am unable to confirm my images?
This is most likely due to the photo proofing period having expired and the order being sent over to our editing team to choose the best image for you. If you still wish to select your image(s) please fill out the contact form below and we will do our best to help arrange this but it might not always be possible.
There are no images to view when I click the link in my email?
If no images appear when you try to assign images to your order, please contact us via the contact form .
How do I select the images for my photography products?
You will be sent a link via email between 24 & 48 hours after your event. This link will take you to our photography ordering portal where you can select the image for each product you have ordered. If you have not received an email with a link within 72 hours of your event taking place please fill out the contact form below.
I have received my order and there is a damaged item?
If you have received a damaged item please package the item and send it back with a letter confirming your details, and whether you would like a replacement or a refund to:
Ede & Ravenscroft Ltd
Unit A, Denny Industrial Centre
We recommend you use registered post to return the item to us.
I have received my order and there is a missing item?
If you have received an order with a missing item please fill out the contact form .
Why have I been charged a sitting fee?
Our Standard Sitting Fee is applied when your photography order is below the minimum threshold. Increasing the order value above the minimum threshold when you select your photos will remove the Standard Sitting Fee from your order total. Our Extended Sitting Fee is an option to book more time in the studio or to allow for larger family shots to be taken and is non-refundable.
How do I login to my account?
You can log into your account via the My Account icon which can be found next to the shopping basket icon on our website. If login fails, try these steps before contacting us:
- Try resetting your password
- Make sure that you are using the email address you used when you set up your account or placed your order. If you no longer have access to that email please fill out the contact form and let us know both your previous email address and your current email address.